FAQ
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Airtime Suite™
1What is the Airtime Suite™?
It is a complete platform for electronic airtime services, allowing telecom providers, retailers, and resellers to manage mobile top-ups, Me2U (airtime sharing), and eVoucher distribution.
Designed to support roaming, cross-border, and multi-operator environments.
2Can the Airtime Suite™ support international airtime transfers?
Yes, users can transfer airtime across different countries and operators, with full audit trails and reconciliation support.
3How secure is the voucher system?
The system ensures secure voucher generation, real-time tracking, and encryption from creation to redemption.
4Can partners integrate the Airtime Suite with existing platforms?
Yes, it offers APIs and integration modules for billing, CRM, and distribution systems.
5What are the operational benefits for partners?
Reduced distribution costs, expanded reach (especially in remote areas), and improved revenue through commissions and reseller networks.
Customer Verification Solution Suite™
1What is Customer Verification Solution Suite™ and why is it important?
Customer Verification Solution Suite automates the verification of customer identities using biometric and document checks. It's crucial for regulatory compliance, fraud prevention, and enabling digital onboarding.
2What technologies does Customer Verification Solution™ use?
Facial recognition, document scanning, liveness detection, and secure API connections to national ID systems.
3Can it scale for high-volume onboarding?
Absolutely. The solution is designed to handle thousands of concurrent verifications with high accuracy and minimal latency.
4How does it improve customer experience?
Customer Verification Solution Suite eliminates the need for physical document submission, shortens onboarding time to minutes, and increases conversion rates.
5What industries can benefit most?
Finance, Telecom, Healthcare, Government, and Education sectors.
IMT Hub™
1What is the IMT Hub™ platform?
It is a centralized remittance hub enabling online and offline international money transfers between financial institutions, mobile operators, and remittance companies.
2What are the supported channels?
Web portals, mobile apps, APIs, agent networks, and ATM interfaces.
3How is compliance handled?
IMT Hub™ integrates AML, KYC, and anti-fraud modules, and complies with local and international remittance regulations.
4Can it be white-labeled?
Yes. The IMT Hub™ can be customized for banks, fintechs, or government partners to use under their own brand.
5What’s unique about IMT Hub™?
Real-time transaction settlement, transparent fees, QR + OTP security, and interoperability with various payment ecosystems.
MFS Suite™
1What does the MFS Suite™ include?
A full stack for mobile financial operations, including mobile wallets, agent management, P2P/G2P/B2P payments, bill payments, loyalty rewards, and merchant services.
2How does it support low-connectivity users?
It’s optimized for USSD and SMS, making it accessible even without internet or smartphones.
3Is the platform scalable?
Yes. It supports millions of transactions daily, modular deployment, and can scale from startups to national deployments.
4What are the analytics features?
Built-in dashboards for transaction monitoring, customer profiling, and predictive engagement metrics.
5What integration optio ns are available?
APIs for banks, payment processors, billing systems, loyalty platforms, and KYC modules.
Payment Suite™
1What components are included in the Payment Suite™?
It includes Payment Gateway, mobile POS (mPOS), and softPOS solutions to process debit, credit, QR, and mobile wallet payments.
2What are the key use cases?
Retail payments, fast food orders, government service payments, tuition collection, and hospitality billing.
3Is the solution PCI-DSS compliant?
Yes. It meets international security standards including PCI-DSS, EMV, and local regulatory certifications.
4What types of businesses can use it?
From SMEs to large enterprises. It’s ideal for businesses looking to digitize payments with minimal infrastructure.
5Does it support transaction analytics?
Yes. Merchants can access real-time reporting, reconciliation tools, and customizable dashboards.
General FAQ
1Can solutions be customized for different partners?
Yes. All platforms are modular, allowing for industry-specific customizations and white-labeled deployment.
2What support does TLC provide during deployment?
Full technical integration, onboarding training, compliance assistance, and ongoing tiered support are included.
3Is multi-language and multi-currency support available?
Yes, solutions are designed for global use, supporting multiple languages and currencies by default.
4What are the hosting options?
TLC offers cloud, hybrid, and on-premise deployment options based on partner needs and compliance standards.
5Are the platforms interoperable?
Yes. All solutions are API-driven and built for interoperability with banks, mobile operators, fintechs, and government systems.